Privacy Policy

Who We Are

lumeronaviqo operates from our Glasgow office, providing business automation solutions to companies across the United Kingdom. When we say "we" or "us" in this document, we're referring to lumeronaviqo Limited, registered at Ainslie Rd, Hillington, Glasgow G52 4RU.

Under UK data protection laws, we're the data controller for information you provide through our website and services. That means we're responsible for deciding how your data gets used and keeping it secure.

Information We Collect

Different interactions with our services involve different types of data. Here's what we typically gather:

Information You Give Us Directly

• Contact details when you fill out forms or request information – name, email, phone number, company name
• Account information if you register for our platform
• Payment details when you subscribe to our services (though we don't actually store full card numbers ourselves)
• Communication records when you email or call us
• Feedback and survey responses you choose to share

Information Collected Automatically

• Technical data like your IP address, browser type, and device information
• Usage patterns – which pages you visit, how long you stay, what features you use
• Cookie data that helps our website function properly
• Location information (usually just which country or city based on IP address)

Information From Other Sources

Occasionally, we receive information from third parties, like business partners or data providers who help us understand business needs better. This only happens when those sources have obtained proper permission to share that data.

How We Use Your Information

We use your data to actually run our business and provide the services you're interested in. Nothing surprising here – just the practical stuff needed to keep things working:

Who We Share Data With

We don't sell your information. Period. But running a modern business means working with some trusted partners:

• Service providers who help us operate our platform – hosting companies, payment processors, email services. They're contractually bound to protect your data.
• Professional advisers like accountants and solicitors when necessary for business operations.
• Payment processors who handle transactions securely. They maintain their own strict security standards.
• Analytics providers who help us understand how people use our site (in aggregate, not individually).
• Legal authorities if we're required by law to disclose information – though this is rare.

All third parties we work with are carefully selected and required to maintain appropriate security measures. We don't hand over your data casually.

International Data Transfers

Most of our data stays within the United Kingdom. However, some service providers we use have servers in other countries. When data leaves the UK, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by UK authorities
• Adequacy decisions recognizing equivalent protection standards
• Additional security measures for sensitive information

If you want specifics about where your data might be processed, just ask us. We're happy to explain.

Your Rights Under UK Law

UK data protection legislation gives you several important rights. These aren't just theoretical – we actually honor them:

• Access: Request a copy of personal data we hold about you
• Correction: Ask us to fix inaccurate information
• Deletion: Request we erase your data in certain circumstances
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a commonly used format
• Objection: Object to processing based on legitimate interests
• Withdrawal: Remove consent where that's our legal basis

How Long We Keep Your Data

We don't keep information longer than necessary. Retention periods depend on the type of data and why we collected it:

• Active customers: Throughout your relationship with us, plus seven years for financial records (legal requirement)
• Enquiries: Two years from last contact if you don't become a customer
• Marketing data: Until you unsubscribe, or three years of inactivity
• Support communications: Three years from resolution
• Website analytics: 26 months in aggregated form

After these periods, we securely delete or anonymize your information. Some data might be retained longer if there's a legal reason, but we'll always have a legitimate basis.

Security Measures

We take data security seriously, using industry-standard protections:

• Encryption for data transmission and sensitive stored information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view customer data
• Staff training on data protection and security practices
• Secure backup systems with encryption
• Monitoring systems to detect unusual activity

No system is completely foolproof, but we're constantly working to improve our security. If we ever detect a breach affecting your data, we'll notify you promptly as required by law.

Cookies and Similar Technologies

Our website uses cookies – small text files stored on your device. Some are essential for the site to function, while others help us improve your experience or understand usage patterns.

Cookie Categories

• Essential cookies: Required for basic site functionality like security and account access
• Performance cookies: Help us understand which pages are popular and how people navigate
• Functionality cookies: Remember your preferences and settings
• Marketing cookies: Used with your consent to show relevant content

You can control cookies through your browser settings. Blocking certain cookies might affect site functionality, though.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 16. If we discover we've accidentally collected data from a child, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify active customers by email and update the "Last Updated" date at the top.

We'd recommend checking back occasionally if you're a regular visitor. Changes usually reflect new features, legal requirements, or improved practices rather than fundamental shifts in how we handle data.

Questions and Complaints

If something in this policy is unclear, or you have concerns about how we're handling your data, we want to hear from you. Most issues can be resolved quickly through direct conversation.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. That said, we'd appreciate the chance to address your concerns directly first.